- Damaged or wrongly delivered products
In view of the relatively short shelf life of the products, you are advised to submit your complaints within one day from the delivery date. Let's Bloom guarantees 7 days freshness from the delivery date for your flowers, plants or other related products. If the delivered flowers are damaged, dead or hanging limp within 7 days, take a picture of the product and send it to Let's Bloom or go back with the bouquet to the florist who delivered the bouquet. In consultation the flowers will be replaced without extra charge. Contact details of Let's Bloom can be found on the contact page.
If a refund is desired instead of replacement, the amount paid for the flowers including the delivery costs and the costs to return the product to Let's Bloom will be refunded to you. We kindly ask Let's Bloom to include proof of shipping costs. Let's Bloom examines the returned products. Let's Bloom has the right to charge the paid costs back if the product is not found damaged or incorrectly delivered.
- Wrong product delivered
If another product has been delivered than has been ordered, please contact the customer service of Let's Bloom. In consultation the amount (the original delivery costs and the amount of the product) is refunded or the ordered product is still sent.